What these terms
cover. These are the terms and conditions
on which we (“Company Name”) supply products to you (“the Customer”). The
latest version is always available on our website (Link to Website) or you may
ask for a copy in-store.
attention to the key terms at clauses: 3, 5, 6, and 7.
Why you should read
them. Please read these terms carefully
before you place an order with us. These terms tell you who we are, how we will
provide products to you, how you and we may change or end the contract, what to
do if there is a problem and other important information. If you think that
there is a mistake in these terms or require any changes, please contact us to
Who we are: We are Love U Forever Bridal, a company which is a Partnership,
trading in England and Wales. Our company address is 12 Woodlands Parade,
Ashford, Surrey, TW15 1QD. Our VAT registration number is GB 837322528.
How to contact us. You can contact us on 01784255621. You may also write to
us at firstname.lastname@example.org or at 12 Woodlands Parade, Ashford, Surrey,
How we may contact
you. If we have to contact you, we will
do so by telephone or by writing to you at the email address or postal address
you provided to us.
includes emails. When we use the words
“writing” or “written” in these terms, this includes
How we will accept
your order. Our acceptance of your order will
take place when i) you have paid an agreed deposit and ii) we confirm that we
are able to provide you with the product in writing. At this point, a legally
binding contract will come into existence between you and us.
If we cannot accept
your order. If we are unable to accept your
order, we will inform you of this in writing or by phone and will not charge
you for the product. This might be because the product is out of stock, because
we have identified an error in the price or description of the product or
because we are unable to meet a delivery deadline you have specified. In this
instance, there will be no contract formed between us and your deposit will be
Your order number. We will assign an order number to your order and tell you
what it is when we accept your order. It will help us if you can tell us the
order number whenever you contact us about your order.
non-refundable unless we cannot accept or fulfil
your order. The deposit cannot be transferred to another person or item. This
does not affect your statutory rights.
Cancellations. After your order has been accepted by us and a deposit has
been made, we do not accept cancellations of your order and any monies paid
will not be refunded. In the event of a cancellation of the day or the Customer
being unable to attend, any monies paid thus far will be forfeited and
non-refundable. Failure to pay for your products in full will be considered a
breach of this contract and we reserve our rights in this respect. Any items
cancelled after an order has been placed will be subject to the full amount being
immediately payable. We strongly recommend insurance is taken out for such
Making sure measurements are
accurate. Once measurements and sizing have been
taken for your order, we will not be held responsible for any weight loss/gain
or any other changes in your measurements and sizing (for example due to
pregnancy). If your measurements and sizing change it will be your
responsibility to notify us, in which case we will confirm if we are able to
make further alterations prior to delivery and what the estimated additional
costs will be.
Alterations. No alterations are included in the price of the gown and
these will therefore be at an additional cost. The time frame for alterations
will be discussed prior to commencement and will be agreed upon prior to any
work being conducted.
Timing. We will measure each person for each order and advise on
the size to be ordered. If the bride or bridesmaids are not happy with the
sizing they must inform us at the time of order. We will not be responsible for
any sizing discrepancies after this time. If a bride or bridesmaid defer being
measured to a later date, it will be the customer’s responsibility to ensure
that such measurements are taken in good time for the products to be ordered
and delivered in time.
Additional costs. Orders for gowns, which are not of a standard length or
measurement, may be subject to a surcharge, the amount of which may not be
known at the point of order. The finished measurement of a “special length”
dress can vary by 1” either way.
Products may vary
slightly from their pictures. The images of the
products in any promotional materials are for illustrative purposes only.
Although we have made every effort to display the colours accurately, we cannot
guarantee that a device’s display of the colours or the printed pictures in our
brochure accurately reflects the colour of the products. In respect to samples,
these are provided as a guide and we cannot guarantee they will accurately reflect
the colour of the product. Products may therefore vary from images or samples.
Guidance. Where we provide guidance in the choice of design, size,
colour and measurements we do so without any liability. All dresses, unless
stated otherwise, are ceremonial dresses only and are to be used for ceremonial
During the order
we will let you know an estimated time frame of when we will provide the
products to you. Please be aware unless a fixed date for delivery has been
agreed in writing, we will provide you with an estimated delivery date, taking
account of the complexities of any alterations to be made to the product and
the location the product is being sourced from. We will make every attempt to
work within this delivery date, though we will keep you notified of any delays.
By way of guidance only, products that are not in stock typically can take up
to 6 months to arrive and can take longer during peak periods.
We are not
responsible for delays outside our control. If our delivery of
the products is delayed by an event outside our control, then we will contact
you as soon as possible to let you know and we will take steps to minimise the
effect of the delay. Provided we do this we will not be liable for delays caused
by the event, but if there is a risk of substantial delay in that we cannot
fulfil the contract by the date of your wedding, you may contact us to end the
contract and receive a refund for any products you have paid for but not
Collection by you. If you have asked
to collect the products from our premises, we will book an appropriate
appointment for you.
Your legal rights
if we deliver late. You have legal rights if we deliver any goods late and the
delay is not a result of an event which is outside of our control, as outlined
in clause 5.2. If we miss the delivery deadline for any goods, then you may
treat the contract as at an end straight away if any of the following apply:
a) we have refused to deliver the goods;
b) delivery within the delivery deadline was essential (taking into
account all the relevant circumstances); or
c) you told us before we accepted your order that delivery within the
delivery deadline was essential.
Setting a new
deadline for delivery. If you do not wish to treat the contract as at an end
straight away, you can give us a new deadline for collection, which must be
reasonable, and you can treat the contract as at an end if we do not meet the
Ending the contract
for late delivery. If you do choose to treat the contract as at an end for
late delivery under clause 5.4, you can cancel your order for any of the goods
that have not yet been collected.
You own the
once we have received payment in full and we confirm the item(s) is ready for
Where to find the price for
the product. The price of the product (which
includes VAT) will be set out on the order form. We take all reasonable care to
ensure that the price of product advised to you is correct. However please see
clause 6.3 for what happens if we discover
an error in the price of the product you order.
We will pass on changes in
the rate of VAT. If the rate of VAT changes between
your order date and the date we supply the product, we will adjust the rate of
VAT that you pay, unless you have already paid for the product (including
delivery costs if applicable) in full before the change in the rate of VAT
What happens if we got the
price wrong? It is always possible that, despite
our best efforts, some of the products we sell may be incorrectly priced. If
the product’s correct price at your order date is higher than the price stated,
we will contact you for your instructions before we accept your order. If we
accept and process your order where a pricing error is obvious and
unmistakeable and could reasonably have been recognised by you as a mispricing,
we may terminate the contract, refund you any sums you have paid and require
you to return the product at our expense.
When you must pay and how
you must pay. The balance of the price for the
products must be paid before collection of the products and in any event within
7 days of notification that the products are ready. We accept payment by cash
or credit/debit card but do not accept payment by cheque.
Storage costs (If
applicable). We will store each dress free of charge for up to 24 hours
before the customers wedding date (as advised on the order form). After this
date a charge of £1 per calendar day will apply. Products not collected within 28 days of us
notifying you that they are ready will result in the Customer automatically
losing ownership of such items.
Additional costs. We shall charge additional costs where we are asked to provide
products before the usual delivery time or where we are asked to work outside
of normal business hours, in which case we will notify you in advance.
We can charge interest if
you pay late. If you do not make any payment to us
by the due date, we may charge interest to you on the overdue amount at the
rate of 5% a year above the base lending rate of HSBC bank plc from time to
time. This interest shall accrue on a daily basis from the due date until the
date of actual payment of the overdue amount, whether before or after judgment.
You must pay us interest together with any overdue amount.
How to tell us about
problems. If you have any questions or complaints
about the product, please contact us. You can telephone us at 01784255621 or
write to us at 12 Woodlands Parade, Ashford, Surrey, TW15 or via email
claims. We hope your product is as expected
and without fault. Please contact us as soon as a fault is noticed. We will
deal with the matter as soon as possible and in accordance with your legal
Changing your mind. Unless there is a fault with them, which in the case of bespoke
items cannot be repaired, you will not be entitled to an exchange or refund of
products purchased from us ‘in-store’. If you order from us online, over the
telephone or from any location away from our shop premise you will be entitled
to an exchange or refund, within 14 days of delivery of the products except for
in relation to:
Ex-sample gowns; or
(including bridal gowns made to measure or tailored to fit)
At time of purchase
of an ex-sample gown, it is the retailer’s responsibility to list all known
faults with the dress after inspection with the consumer. Once the consumer is
happy with the gown, they are not entitled to an exchange or refund of products
purchased. This does not affect your statutory rights.
Bespoke Goods. Goods which are customised or have been made to your
specification or finished to your requirements/measurements cannot easily be
offered for resale, so they are classed as bespoke items. Customers must note
that they are unable to cancel or return bespoke items. This will not affect
your statutory rights if you are a Consumer.
Liability during storage of
products. In the unlikely event that customers paid
for products are lost or damaged, due to fire, flood or theft, whilst on our
premises we shall only be responsible for reimbursing the retail costs of such
Third party services. We shall not be responsible for any services provided by a third
party, whether or not such third party was recommended by us.
Shoes. Whilst we can organise for shoes to be dyed we cannot guarantee
that they will exactly match a colour swatch.
10.5. Under garments. We will not be responsible for any
issue relating to unsuitable underwear being worn which may affect the
structure of the dress.
We are not liable for
business losses. We only supply the products for
domestic and private use. If you use the products for any commercial, business
or re-sale purpose we will have no liability to you for any loss of profit,
loss of business, business interruption, or loss of business opportunity.
12.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to
another organisation. We will inform you of this beforehand and ask you if you
consent to this. If you withdraw your consent, you will be entitled to
terminate the agreement.
12.2. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any
rights to enforce any of its terms.
12.3. If a court finds part of this contract illegal, the rest will
continue in force. Each of the paragraphs of these
terms operates separately. If any court or relevant authority decides that any
of them are unlawful, the remaining paragraphs will remain in full force and
12.4. Even if we delay in enforcing this contract, we can still enforce it
later. If we do not insist immediately that you do
anything you are required to do under these terms, or if we delay in taking
steps against you in respect of your breaking this contract, that will not mean
that you do not have to do those things and it will not prevent us taking steps
against you at a later date. For example, if you miss a payment and we do not
chase you but we continue to provide the products, we can still require you to
make the payment later.
12.5. Which laws apply to this contract and where you may bring legal
proceedings. These terms are governed by English
law under UK jurisdiction.
12.6. Alternative dispute resolution.
Alternative dispute resolution is a process where an independent body considers
the facts of a dispute and seeks to resolve it, without you having to go to
court. If you are not happy with how we have handled any complaint, you may
want to contact the alternative dispute resolution provider we use. You can
submit a complaint to RetailADR via their website at
www.retailadr.org.uk. RetailADR will not charge you for making a
complaint and if you are not satisfied with the outcome you can still bring